• Payments

Can I Get An Invoice Instead Of Paying At Checkout?

At this time we don’t have an invoicing option. We do provide itemized receipts, though. To access your receipt:

  1. Log in to shop.fairwaymarket.com
  2. Click Account at the top right
  3. Click Your Orders
  4. Click the order you got a refund on
  5. Click View Receipt

Can you help identify an unknown charge?

If you see a transaction on your card associated with Instacart, we can help identify it for you.

The charge may be part of a pending order or completed delivery.

  1. Log into your account and visit Account > Your Orders
  2. Orders will be listed by the date the order was placed. Select View Order detail for the order you want to review.
  3. Scroll to the bottom of the order to view a breakdown of all charges.

If you don’t think the charge is associated with your Instacart account, or if you do not have a Instacart account, please immediately reach out to our Community Support team at help@instacart.com.

We're happy to help investigate to see if the charges are legitimate or fraudulent. Please contact us with the following information: 

  • The last four digits of your card number
  • The date of the unauthorized charge(s)
  • The amount of the unauthorized charge(s) 

We advise reaching out to us before disputing unknown charges with your bank. If a dispute is filed, the associated account will be placed on hold while we investigate the dispute. The account holder will not be able to place any orders while the account is on hold. This process can take upwards of 90 days to resolve during which the account holder will be unable to access the account.




How Can I Move Order Charges To A Different Credit Card?

You can only change a payment on an order once it's been delivered. Please follow the steps below (on a computer only).

First, make sure the card you would like the charges moved to is already on your account. If it’s not, please follow the steps to add a card to your account in this article.

Next, contact Community Support at help@instacart.com and let them know the last four digits of the card you’d like the charges moved to.

Please be aware that once we issue a change on the original charge, you must wait 3-5 business days for the refund to appear on one card and the new charge to appear on the new card. If you do not see the refund within that window of time, you may want to contact your bank directly.

How Do Coupons, Credits, Promo Codes, And Gift Cards Work With Orders Containing Alcohol?

For legal reasons, coupons, credits, promo codes, and gift cards cannot be applied to alcohol products in an order.

How Do I Change The Credit Card I Use For Payment?

To add a card:

  1. At the top right, click Account
  2. Click Your Account
  3. Click Payment Methods on the left
  4. Click New card
  5. Enter the card information and click Save Changes

To remove a card:

  1. At the top right, click Account
  2. Click Your Account
  3. Click Payment Methods on the left
  4. Click the card you want to remove
  5. Click Delete card 

How Do I Check If I Have A Credit Or Promo On My Account For A Future Order?

You can always check if you have a credit, promo, or free delivery for a future order by visiting the Promo Codes section of your account:

  1. Go to shop.fairwaymarket.com and make sure you’re logged in
  2. At the top right, click Account
  3. Click Your Account
  4. Click Promo Codes on the left
  5. You’ll see any coupons you have listed under Available Credit/ Discount 


Any credit you have will be automatically applied to the order total.

How Do I Redeem A Promo Code On My Account?

If you got a promo code, you should follow these steps.

Note: If you were given a credit by someone on the Community Support team, the credit will be automatically applied to your account, and you don't need to follow the steps below. 

You can do this under Account Information:

  1. Go to shop.fairwaymarket.com (make sure you’re logged in)
  2. At the top right, click Account
  3. Click Your Account
  4. Click Promo Codes on the left
  5. Click Redeem Promo Code
  6. Enter the code and click Redeem

Also, when you’re checking out, there is an option to enter a promo code:

  1. Click Checkout at the bottom of your shopping cart
  2. Select your address and delivery time and click Next
  3. Click Add Promo Code
  4. Enter the code and click Redeem

Note: We reserve the right to discontinue a promo at any time and some promos have expiration dates.

How Do I See If A Promo Or Credit Was Applied To My Order?

After an order is complete, you can check the receipt as it reports all credits, promos, or delivery fees applied in the order. To check your receipt:

  1. Go to shop.fairwaymarket.com and make sure you’re logged in
  2. At the top right, click Account
  3. Click Your Orders
  4. Click the order you'd like to see credit/promos for
  5. Click View Receipt at the top right
  6. You will see credits and promos were applied under ORDER TOTALS at the bottom of the receipt 

Note: When you get a credit, it is always applied to the next order you place. So it won’t apply to an order you have already placed.

Manage your Express membership

You can update your Instacart Express credit card and subscription auto-renew settings by logging into your account, and selecting Account > Instacart Express.

On the Express page, you can manage your Express subscription type, renewal settings, subscription payment method, and even set a subscription renewal reminder.

Update your Express subscription payment method:

  1. Log in and click Account
  2. In the drop down menu, click Instacart Express
  3. Next to Credit card, click Edit payment method
  4. Click the preferred payment method, or add a new one by tapping +Credit card
  5. Enter the payment information and tap Save Changes

Update your Express subscription auto-renew settings:

  1. Log in and click Account
  2. In the drop down menu, click Instacart Express
  3. Next to Membership Plan, click End Membership
    1. If you think you might change your mind, you can Set a Reminder for yourself about the upcoming membership renewal instead.
    2. If you’re certain you’d like to stop renewal, click Continue to Cancel
    3. Please note that you must have a payment method saved under Credit Card prior to being able to cancel your membership
  4. Confirm your cancellation by clicking End, which will cancel your membership at the end of the indicated date.

You’ll be taken back to the Express page, where you can view your membership end date. Your Express membership will remain active until this date. You will see that your membership is not set for auto-renewal if you see the ability to Renew Membership.

If you change your mind before the cancellation date, just return to the Express page and click Renew Membership to turn renewal back on.

Cancelling your membership renewal will not cancel your active membership for the current period, or issue a refund for a membership renewal charge.

*  If you participated in a free or other promotional membership period for Instacart Express, you may cancel within the first 48 hours of your paid Instacart Express membership and receive a pro rata refund of your Instacart Express fee.  For all other members, if you cancel your Instacart Express membership within the first 14 days, we will refund your Instacart Express fee on a pro rata basis.  If you cancel at any other time, you will not receive a refund, but you can continue to enjoy the Free Deliveries through the end of your billing period.

Terms of Promos and Credits

The Instacart Terms of Service apply for any and all Instacart promotions and credits.  In addition, the following additional terms apply with respect to the specific promotion and/or credit listed below. Offers cannot be combined unless otherwise indicated. The offer redeeming user is responsible for paying any applicable sales tax related to the use of an offer; Instacart has no obligation for payment of any tax in conjunction with the distribution or use of any offer. Offer must be used when placing a order, but the offer may not be applied if all conditions are not met after fulfillment of any order applying the offer.

Manufacturer's Coupons

Instacart Coupons are manufacturer’s coupons that are automatically applied to qualifying products upon purchase to help users save money on the products they love. Coupons are available for a limited time only and may be subject to certain restrictions. Coupons are subject to change, cancellation, or expiration at any time. If you do not purchase the qualifying items added to your cart while the Coupon is still in effect, the Coupon’s offer will not apply. Coupons apply only to qualifying items displaying the offer and may not be combined with other promotional offers or mail-in rebates. Instacart is not a retailer or seller. Coupons are issued and paid by the manufacturer of the advertised product. The user is required to pay any applicable sales tax related to use of the Coupon. When Coupons are redeemed, sales tax may be charged on the undiscounted original price of the product(s). Coupons may not be sold, copied, modified, or transferred. A Coupon has no cash value. Coupons good while supplies last. Void where restricted or prohibited by law.

Terms for Manufacturer’s Free Delivery Offers

Manufacturer’s offers for free delivery are automatically applied when qualifying products are purchased through Instacart. Offer applies to delivery charges associated with an order of groceries from a single retail location only. Orders containing alcohol that qualify for a free delivery promotion will be charged a $0.01 Alcohol Service Fee per delivery. Deliveries subject to availability. Service fees, special handling fees, and/or taxes may still apply. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Such offers are available for a limited time only and may be subject to certain restrictions. These offers are subject to change, cancellation, or expiration at any time. If you do not purchase the qualifying items added to your cart while the offer is still in effect, the offer will not apply. Offers apply only to qualifying items displaying the offer and may not be combined with other promotional offers or mail-in rebates. Instacart is not a retailer or seller. Offers are issued and paid by the manufacturer of the advertised product(s). The user is required to pay any applicable sales tax related to use of the offer. When offers are redeemed, sales tax may be charged on the undiscounted original price of the product(s). Offers may not be sold, copied, modified, transferred, or used retroactively for prior purchase. An offer has no cash value. Offers good while supplies last. Void where restricted or prohibited by law.

Referral Terms and Conditions

For an Instacart user (or “Referrer”) to receive the referral reward stated in the user's account and for each new customer (each a “referral” or “Referee”) to receive the promotional offer, each new customer (“Referree”) must use the Referrer-provided promo code by the expiration date indicated in the Referrer’s account; after the order using the Referrer-provided promo code is fulfilled, the Referrer will receive the reward for each such redemption. Limit 1 referral promo code redemption per Referee and 5 referral promo code redemptions per Referrer. Code may only be used by a Referree in one order with only one retailer. Code cannot be used retroactively for prior purchases. Discount will be applied to the total purchase price for all non-alcohol products. Code cannot be applied to alcohol products. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Instacart reserves the right to modify or cancel this offer at any time. Code may not be sold, copied, modified, or transferred. Void where restricted or prohibited by law. Code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip or post codes.

Terms for Appeasement Credit

Credit expires on the date indicated in the user’s account settings. Credit cannot be used retroactively for prior purchases. Credit will be deducted from the total purchase price for all non-alcohol products. Credit cannot be applied to alcohol products. Customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Instacart reserves the right to modify or cancel this offer at any time. Credit may not be sold, copied, modified, or transferred. Credit has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller. Instacart may not be available in all zip or post codes.

Terms for Free Delivery

Offer valid on first-time orders only made through Instacart of $35 or more. If offer is a promo code, code expires on the date indicated in the user’s account settings. Orders containing alcohol that qualify for a free delivery promotion will be charged a $0.01 Alcohol Service Fee per delivery. Deliveries subject to availability. Service fees, special handling fees, and/or taxes may still apply. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Offer cannot be used retroactively for prior purchase. Offer applies to delivery charges associated with an order of groceries from a single retail location only. Instacart reserves the right to modify or cancel this offer at any time. Only one offer per household. Offer may not be sold, copied, modified, or transferred. Offer has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller. Instacart may not be available in all zip or post codes.

Terms for Promotion Codes

General terms & conditions:

Promo code expires on the date indicated in the user’s account settings or as indicated in the promotional offer. Discount will be applied to the total purchase price for all non-alcohol products. Code cannot be applied to alcohol products. Code cannot be used retroactively for prior purchases. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Only one Code per household. Instacart reserves the right to modify or cancel this offer at any time. Code may not be sold, copied, modified, or transferred. Void where restricted or prohibited by law. Code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip or post codes.

Terms for Appeasement Free Delivery Credit

Promo code expires on the date indicated in the user’s account settings. Promo code valid on orders made through Instacart of $35 or more. Orders containing alcohol that qualify for a free delivery promotion will be charged a $0.01 Alcohol Service Fee per delivery. Deliveries subject to availability. Service fees, special handling fees, and/or taxes may still apply. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Promo code applies to delivery charges associated with an order of groceries from a single retail location only. Instacart reserves the right to modify or cancel this offer at any time. Promo code cannot be used retroactively for prior purchases. Only one promo code per household. Promo code may not be sold, copied, modified, or transferred. Promo code has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

Terms For Promotional Instacart Express Code

Promo code expires on the date indicated in the user’s account settings. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Offer may only be redeemed once per household. Instacart Express Terms and Conditions apply. By redeeming this offer, you agree to Instacart Express Terms & Conditions. Instacart reserves the right to modify or cancel this offer at any time. The promo code cannot be used retroactively for prior purchases. Promo code may not be sold, copied, modified, or transferred. Terms may be subject to change or cancellation at any time. Void where restricted or prohibited by law. Promo code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

Terms for Appeasement Instacart Express Credit

Instacart Express Terms and Conditions apply. Instacart reserves the right to modify or cancel this offer at any time. Customers must have a valid account on Instacart.com with a valid form of accepted payment on file. The credit cannot be used retroactively for prior purchases. Credit may not be sold, copied, modified, or transferred. Trial membership expires on date reported under account settings. Instacart reserves the right to modify or cancel this offer at any time. Credit has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller.  Instacart may not be available in all zip codes.

Terms for Promo Codes Spanning Multiple Orders

Promo codes expire 30 days after first order is placed, as indicated in a user's account settings. Code valid on orders made through Instacart of $35 or more. Discount will be applied to the total purchase price for all non-alcohol products. Code cannot be applied to alcohol products. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Code cannot be used retroactively for prior purchases. Only one Code per household. Instacart reserves the right to modify or cancel this offer at any time. Code may not be sold, copied, modified, or transferred. Void where restricted or prohibited by law. Code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

Terms for Free Item Promotions

Promo expires as indicated in the promotional offer or when available quantities have been exhausted, whichever is sooner. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Upon check out, Instacart will apply a coupon for the full price of the promotional product listed on the offer. This offer is limited to 1 per order for first-time customers only; this offer cannot be retroactively applied to prior purchases. This promotional offer has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

What Types Of Payment Do You Accept?

We currently accept all major US credit and debit cards, Android Pay and Apple Pay.

We're sorry for the inconvenience as we're currently not optimized for prepaid credit cards, store gift cards, EBT cards, international payments, and other forms of payment not listed as accepted above.

When Will I Receive My Refund?

Refunds typically take between 3 to 5 business days to process, depending on your bank or credit card company.

If you don't see the refund reflect within that time frame, please contact your financial institution directly regarding their policies on refunds as in some cases, it may take up to 2-3 weeks.

If you are still having trouble, please contact us by emailing help@instacart.com.

Where Can I See My Refund?

If you were refunded for a specific item on an order, or for a whole order, you can see this in your order history:

  1. Go to shop.fairwaymarket.com
  2. Click Account at the top right
  3. Click Your Orders
  4. Click the order you got a refund on
  5. Click View Receipt at the top right

Please keep in mind that refunds typically take between 3 to 5 business days to process, depending on your bank or credit card company.

If you don't see the refund reflect within that time frame, please contact your financial institution directly regarding their policies on refunds as in some cases, it may take up to 2-3 weeks.

If you are still having trouble, please email us at help@instacart.com.

Why Am I Seeing Recurring Charges?

For safety reasons, our payment processor cannot store a card's CVC on file. However by placing the ‘recurring’ flag on the initial charge we are able to to bill your card on future orders without having you input your information each time you place an order.

Why is my order total different after delivery?

When you place an order, we show you the anticipated charge for your items, including estimated taxes and fees. Any approved changes to your order during shopping can update the final total in your order receipt.

These changes can include:

Added items: After you place an order, you can add items to it! You will not see a charge for any items added to your order until after the order is complete.

Replacement items: You can choose to have items replaced or not if something is out of stock. If an item is replaced, we’ll update your receipt to reflect the replacement item price. If the replacement is more expensive than the item you ordered, you will be charged more. If the replacement is less expensive, you will be charged less.

Out of stock/refunded items: If an item is out of stock, your shopper will mark the item as out of stock, and we’ll remove it  from your item total. This will reduce the final amount of your order.

Weight adjustments: Our shoppers will try to get the exact weight of the items you requested, but it is likely the weight could be more or less than what you requested.  At the store, your shopper will input the correct items weights before checking out, and we’ll update your item total. For example, if you ordered 2 lbs of bananas, but we sent you 1.9 lbs, you will be charged for 1.9 lbs.

Some item weights, like produce, are measured by shoppers using in-aisle scales. The weight of items from the deli, meat and seafood counters are determined by the label applied in-store to those items.

Special requests: A Special request is a way to add an item you don’t see listed on the Instacart catalog. If you have any special requests in your order, you'll be charged for them after the order is complete, since we don't know the cost of special request items until your shopper finds the item in the store.